#1 Amazon Bestseller

Learn about how customer success can work at your company and how you can champion your customers.

Now available in paperback and kindle ebook!

About the Book

 

Customer success is no longer just for companies with large teams and resources. It's a company mindset that can unlock the biggest opportunities in business. Customer success can help streamline experiences, grow product engagement and loyalty, and more importantly -- retain business.

In The Startup's Guide to Customer Success, Jennifer Chiang presents a guide on how to plan, execute, and grow your own customer success team and the actionable steps that you can take to champion the customer at your company.

Learn insights such as:

  • The four attributes Shreesha Ramdas, CEO and Co-Founder of Strikedeck, says are must-haves when hiring your first customer success team

  • How Jamey Jeff, Managing Director of Customer Success Solutions at Coastal Cloud, reevaluated QBRs to derive more value for his customers with less work

  • How Maranda Dziekonski, VP of Customer Success at Pared, manages her time wisely to not only get everything done, but fight fires and plan ahead


This book is for everyone from new customer success leaders, CEOs and VPs who want their company to be more customer-centric, to start-ups who are starting their own customer success teams.

As Featured In

"11 Books Every Customer Success Manager Must Read"

UserIQ

https://useriq.com/books-customer-success-managers-must-read/

"The Ultimate Guide to Customer Success Books"

SuccessHacker

https://www.customersuccess.community/posts/the-ultimate-guide-to-customer-success-books

"5 Excellent Customer Success Books to Read"

Customer Thermometer

https://www.customerthermometer.com/customer-satisfaction/customer-success-books-to-read/

"Podcast: Jennifer Chiang"

Scaling Up Services

https://podcasts.apple.com/ao/podcast/jennifer-chiang-director-customer-success-yup-technologies/id1408586925?i=1000439119591

"24 Best New Startup Books To Read In 2019"

BookAuthority

https://bookauthority.org/books/new-startup-books

 

Book Club Choice

A Little SaaSy

https://littlesaasy.com/book-club/

 

© 2019 Jennifer Chiang