#1 Amazon Bestseller

Top 10 Customer Success Books of 2020 by CSM Practice & EGlobalis
"This book is a must-read! It provides essential insights and tips for startup CEOs and employees on how to improve Customer Success. " - CSM Practice

Learn about how customer success can work at your company and how you can champion your customers.

Now available in paperback and kindle ebook!

About the Book

 

Customer success is no longer just for companies with large teams and resources. It's a company mindset that can unlock the biggest opportunities in business. Customer success can help streamline experiences, grow product engagement and loyalty, and more importantly -- retain business.

In The Startup's Guide to Customer Success, Jennifer Chiang presents a guide on how to plan, execute, and grow your own customer success team and the actionable steps that you can take to champion the customer at your company.

Learn insights such as:

  • The four attributes Shreesha Ramdas, CEO and Co-Founder of Strikedeck, says are must-haves when hiring your first customer success team

  • How Jamey Jeff, Managing Director of Customer Success Solutions at Coastal Cloud, reevaluated QBRs to derive more value for his customers with less work

  • How Maranda Dziekonski, VP of Customer Success at Pared, manages her time wisely to not only get everything done, but fight fires and plan ahead


This book is for everyone from new customer success leaders, CEOs and VPs who want their company to be more customer-centric, to start-ups who are starting their own customer success teams.

As Featured In

"11 Books Every Customer Success Manager Must Read"

UserIQ

https://useriq.com/books-customer-success-managers-must-read/

"The Ultimate Guide to Customer Success Books"

SuccessHacker

https://www.customersuccess.community/posts/the-ultimate-guide-to-customer-success-books

"5 Books Every Customer Success Manager Should Read"

SuccessCoaching

https://successcoaching.co/blog/customer-success-book

"Stay-at-Home Customer Success Reading List"

Churn Zero

https://churnzero.net/stay-at-home-customer-success-reading-list/

"5 Excellent Customer Success Books to Read"

Customer Thermometer

https://www.customerthermometer.com/customer-satisfaction/customer-success-books-to-read/

"Podcast: Jennifer Chiang"

Scaling Up Services

https://podcasts.apple.com/ao/podcast/jennifer-chiang-director-customer-success-yup-technologies/id1408586925?i=1000439119591

"24 Best New Startup Books To Read In 2019"

BookAuthority

https://bookauthority.org/books/new-startup-books

 

Book Club Choice

A Little SaaSy

https://littlesaasy.com/book-club/

"Top 10 Must-read Customer Success Books for CSMs" (2020)

CSM Practice

https://www.csmpractice.com/best-customer-success-books

"Best Customer & Employee Experience Design Books 2020 2021 List"

Eglobalis

https://www.eglobalis.com/best-customer-and-employee-experience-design-books-of-2020-2021-list/

MIW Disruptive Podcast Episode 2020-022

Minority Innovation Weekend

https://www.minorityinnovationweekend.org/news/dp-e2020-022/

Woment Episode 3

Woment

https://open.spotify.com/episode/4awJwP29gKZyhhMQ3zgPgi

"Identifying desired outcomes"

Planete Customer Success

https://www.youtube.com/watch?v=n0o4m_88VDA

"Interview with Jennifer Chiang"

User Adoption Podcast

https://useradoptionpodcast.com/2020/08/17/jennifer-chiang/

"What Customer Success Looks like at a Startup"

Practical CSM Podcast

https://practicalcsm.com/startup1/

Customer Success Books

Customer Success Association

https://www.customersuccessassociation.com/library/customer-success-books/

The Startup's Guide to Customer Success

Totango

https://www.totango.com/webinars/the-startups-guide-to-customer-success

170 Jennifer Chiang Startup Guide to Customer Success

Helping Sells Radio

https://helpingsells.substack.com/p/170-jennifer-chiang-startup-guide-def

12 Best Customer Success Books To Read In 2020

Saizmo

https://saizmo.com/blog/best-customer-success-books/

13 Customer Success Books You Need to Read

Emojics

https://www.emojics.com/blog/13-customer-success-books-you-need-to-read/

Top 10 Customer Success Books

SmartKarrot

https://www.smartkarrot.com/resources/blog/top-10-customer-success-books/

 

© 2020 Jennifer Chiang